To find out if your order is eligible for a return please review our full Return and Warranty Policy here:

https://www.ctsounds.com/pages/return-policy

To start a return please start by clicking the link below.

https://www.ctsounds.com/a/returns 


Please make sure to include your full order number in order to look up your order. The order number should start with "#SHOPIFY". If you need an assistance please email ordersupport@ctsounds.com

 

If you need an assistance, please email hello@ctsounds.com

Please allow 24-72 hours for a response.

30-Day Money Back Return Policy - full refund or store credit less the cost of our prepaid return shipping label.

To be eligible for a return, we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Note, if you do not have the original packaging the shipping cost deduction will be doubled.