How to Start a Return/Warranty:

  • To start a return/warranty, please click Here)
  • *Note: Please include your full order number. The order number should start with "#SHOPIFY". 

Am I eligible for a return? (review our full return policy here)

  • To be eligible for a return we require the following:
    • Receipt or proof of your purchase from (i.e. Order Number)
    • The item must be unused and in the same condition you received it
    • The item must be returned within 30 days of receiving the item
    • In order to receive a full refund, the item must be returned in its original packaging. The packaging must not be damaged or missing product inserts, packing material, etc.

Does my item fall under warranty? (review our full warranty policy here)

  • CT Sounds’ Warranty Policy covers defects in materials only. Our warranty policy does not cover the following:
    • User error
    • Accidental damage
    • Improper installation
    • Product abuse
    • Modified or repaired products
    • Using the product outside of recommended specifications
    • Unwound voice coil due to clipping
    • Amplifiers without a warranty seal
    • Less than adequate electrical to support high-powered amplifiers