Key Things to Know About Our Shipping Process:

• Orders are typically delivered in 3-7 business days;
• We ship orders from Amazon fulfillment centers across the country;
• Orders of more than 1 pcs may be shipped separately;
• Items may be shipped from different locations and carriers;
• Rest assure your order is being processed and it is on its way;
• You may not receive a tracking number until the day before delivery;
• For Pre-Order please see the product page for the estimated shipping time.

 Do not worry if:

• You don't receive a tracking number immediately;
• You receive your order and items are missing – might be coming from different fulfillment centers;
• It has been less than 7 business days and you have not received your order;
• If your item is a pre-order, it will ship as soon as it comes in stock.

 What do I do if:

• It has been 7 business days and you have not received a tracking number or your full order;
• Your order arrives and the item is damaged;
• You receive the wrong items;
• You receive the wrong qty.

If any of the above issues happen send us an email at hello@ctsounds.com - please include your order number and be as detailed as possible in your initial email so we can resolve any issue you have as quickly as possible.

Shipping Policy and Process Explained:

We use over 50 different warehouses across the US that we use to ship orders. We use a unique way of shipping to ensure items reach our customers as quickly as possible while being cost effective. Often we use multiple carriers to ship a single order, because of this we do not provide the customer with a tracking number until the final carrier that will be delivering the order has the package. Tracking numbers are often not sent out until the day before or even the day of delivery so if you have not received a tracking number that does not mean your order is not already on the way. If you do not have your full order within 7 business days (unless you ordered a pre-order item) of placing your order, please email hello@ctsounds.com

If you need to return or warranty a product you can do so at any time by opening a claim at the link below:

https://www.ctsounds.com/a/returns

*For pre-orders please check the product page for the estimated shipping date.*

**Keep in mind that Holidays may cause minor delays in shipping times for some orders.**

If you need an assistance, please email hello@ctsounds.com

Please allow 24-72 hours for a response.

DON'T LOVE IT? RETURN IT FOR FREE

We have a 30-Day Money Back Return Policy

Here at CT Sounds we stand behind our product and we believe so much in our product that if you are not 100% satisfied with your purchase you can send them back within 30 days for a full refund or store credit less the cost of our prepaid return shipping label.

To be eligible for a return, we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Step 1 || Submit a Return Request;

Step 2 || A prepaid return label (RMA# and return shipping address) will be sent to you via email. 

Step 3 || Returns are processed within 2 - 3 business days of being delivered at CT Sounds. An email will be dispatched when your return is processed. 

To start a return please start by clicking the link above or below.

https://www.ctsounds.com/a/returns

Please make sure to include your full order number in order to look up your order. The order number should start with "#SHOPIFY". If you need an assistance, please email hello@ctsounds.com

(UNLESS PRODUCT PAGE STATES DIFFERENTLY. ALWAYS READ THE PRODUCT DESCRIPTION BEFORE ORDERING. NO REFUNDS ON PRE-ORDER ITEMS. NOTE: OUR SUBWOOFER BOXES ARE MADE TO ORDER BECAUSE OF THIS WE DO NOT ALLOW REFUNDS ON ANY SUBWOOFER BOXES, too.

NOTE, WE WILL DEDUCT THE COST OF THE RETURN FROM OUR YOUR REFUND OR STORE CREDIT.

* Full Return Policy *

We have a 30-day, no-questions-asked return or exchange policy for all CT Sounds purchases from www.ctsounds.com If you aren't satisfied, we can set you up with a refund or exchange within 30 days of the order date. You will receive a 100% full refund for any unused items in their original packaging. For used items that are missing their original packaging there will be a up to a 30% restocking fee. We will provide you with a pre-paid return label for your return, you will be responsible for the return shipping cost, these shipping costs are non-refundable. The cost of return shipping will be deducted from your refund or store credit. Gift card and Pre-Order purchases are non-refundable.

NO REFUNDS ON PRE-ORDER ITEMS.

ALSO, OUR SUBWOOFER BOXES ARE MADE TO ORDER; THUS, WE DO NOT ALLOW REFUNDS ON ANY SUBWOOFER BOXES. NO EXCEPTIONS.

The policy above only applies to purchases from www.ctsounds.com This does not include other e-commerce sites.

(THIS RETURN POLICY APPLIES TO ALL IN-STOCK ITEMS ONLY! UNLESS PRODUCT PAGE STATES DIFFERENTLY. ALWAYS READ THE PRODUCT DESCRIPTION BEFORE ORDERING.

To start a return please start by clicking the link below.

https://www.ctsounds.com/a/returns

Please make sure to include your full order number in order to look up your order. The order number should start with "#SHOPIFY". If you need an assistance, please email hello@ctsounds.com

Returns - Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards 
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ctsounds.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ctsounds.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, email us at hello@ctsounds.com for an RMA# and return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

TEAM Series amplifiers are non-returnable. There are no Refund / Return for any of the TEAM Series Amplifiers.

TEAM Series Amplifiers come with a 60-Day REPAIR WARRANTY ONLY. There is no replacement warranty for any of the TEAM series amplifiers. Once you let us know the problem of your amplifier in detail, we will send this detailed description of the problem to our Third-Party Amplifier Repair Service Company, Amp Medics, LLC, 12121 Little Road #298, Hudson, FL 34667 - (727)-919-6793 - www.ampmedics.net Once they acknowledge and provide a RMA, we notify / give the approval to send your broken amplifier to Amp Medics. You are responsible for the cost incurred to ship your broken amplifier to CT Sounds 3rd party repair facility. CT Sounds will pay for the warranty repair plus the shipping cost to return the repaired amplifier back to you.

NOTE – if the Amplifier Repair Facility finds the amplifier is not repairable and does not match the description that you provide; CT Sounds, will ship the product back to you as is as long as you pay the shipping cost to return the amplifier back to you.

NO RETURN OR REFUND FOR INTERNATIONAL ORDER.

**Our return Policy is Subject to Change at Any time and May Be Applied to Previous Orders Placed**

If you need an assistance, please email hello@ctsounds.com

Please allow 24-72 hours for a response.

All purchases from www.ctsounds.com come with a 90-Day Limited Warranty. Please see the policy below. 

To start the warranty process by opening a claim at the below link:

https://www.ctsounds.com/a/returns

We do sell a 1 year, 2 year, and 3 year extended warranty on most products we offer. This extended warranty is offered through Clyde. You can see the cost below the add to cart button on the product page. If you are interested in the extended warranty it MUST be purchased at the same time your purchase the product. You can select the extended warranty you want below the add to cart button before adding the item to your cart. You can also add the extended warranty to your pruchase by going to your cart and clicking the "+Add product coverage" button. 

Warranties are non-transferable! 

Our 90-Day Limited Warranty covers defects in materials and/or workmanship ONLY. Our warranty does not cover user error, accidental damage, improper installation, and/or product abuse. 

TEAM Series Amplifiers are Non-Returnable. There are No Refund / Return for any of the TEAM Series Amplifiers.

TEAM Series Amplifiers come with a 60-Day REPAIR WARRANTY ONLY. There is no replacement warranty for any of the TEAM series amplifiers. Once you let us know the problem of your amplifier in detail, we will send this detailed description of the problem to our Third Party Amplifier Repair Service Company. Once they acknowledge and provide a RMA, we notify you and will provide the address to send your broken amplifier to. You are responsible for the cost incurred to ship your broken amplifier to CT Sounds 3rd party repair facility. CT Sounds will pay for the warranty repair plus the shipping cost to return the repaired amplifier back to you.

NOTE – if the Amplifier Repair Facility finds the amplifier is not repairable and does not match the description that you provide; CT Sounds, will ship the product back to you as is as long as you pay the shipping cost to return the amplifier back to you.

NO RETURN OR REFUND FOR INTERNATIONAL ORDER.

IF YOU DID NOT PURCHASE YOUR CT SOUNDS EQUIPMENT FROM WWW.CTSOUNDS.COM THEN YOUR ITEMS ARE NOT COVERED UNDER OUR WARRANTY

If you need an assistance, please email hello@ctsounds.com

Please allow 24-72 hours for a response.