What is CT Sounds’ Return Policy?
We stand behind our products and if you are not 100% satisfied with your purchase you may return it within 30 days of delivery (delivery means the date the shipment was marked delivered by the carrier’s tracking number). Upon receiving your items, we request 2 business days to inspect the item and process your return. Once inspected and processed by our team for a refund, please allow 3 to 5 business days for your funds to arrive back to your original payment method. You can start a return by clicking the link: Return an Item
Am I eligible for a return?
To be eligible for a return we require the following:
- Receipt or proof of your purchase from www.ctsounds.com (i.e. Order Number)
- The item must be unused and in the same condition you received it
- The item must be returned within 30 days of receiving the item
- In order to receive a full refund, the item must be returned in its original packaging. The packaging must not be damaged or missing product inserts, packing material, etc.
Does CT Sounds require items to be sent back in the original packaging?
In order to receive a full refund, CT Sounds require all returns to be sent back in the original packaging. If you do not have the original packaging there will be a 30% restocking fee. If we discover the item was used we will not issue a refund or store credit. However, we will give you the option to send the item back to you at your cost + $30 processing fee + the original pre-paid return label.
Does CT Sounds provide a pre-paid return label?
CT Sounds provides a prepaid return label (RMA# and return shipping address) that will be sent to you via email. Once the return is received and inspected, we will credit the purchase price back to the original payment method less the cost of the shipping rate we paid to send the item to you.
How long does it take CT Sounds to process a return?
Upon receiving your return, CT Sounds requests 2 business days to inspect the item and process your return. Once inspected and processed by our team for a refund, please allow 3 to 5 business days for your funds to arrive back to your original payment method.