What is CT Sounds’ Exchange Policy?
If you purchased an item by accident and would like to exchange it for another product please refer to our return policy. All exchanges will follow the CT Sounds Return Policy and will be treated as a return.
The product must be in the original packaging and must be unused. We will issue a gift card equal to the purchase price less the shipping rate we paid to send the item to you. If you do not have the original packaging there will be a 30% restocking fee. If we discover the item was used we will not issue a refund or store credit. However, we will give you the option to send the item back to you at your cost + $30 processing fee + the original pre-paid return label.