CT Sounds provides 30 days 100% Satisfaction Guarantee on all CT Sounds products purchased from www.ctsounds.com
CT Sounds stands behind our product. If you are not 100% satisfied with your purchase, you may return it within 30 days of delivery. (Delivery means the date the shipment was marked delivered by the carrier’s tracking number.) Once the return is received and inspected, we will credit the purchase price back to the original payment method less the cost of our prepaid return shipping label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please refer to our 30-day return policy for more detail. Also, it must not be a non-returnable item. After CT Sounds 3rd party return center receives your return, it can take up to 2-3 weeks to process depending on the analysis that needs to be done. If you do not have the original packaging there is a 30% re-stocking fee. If we discover the item was used, we will not issue a refund or store credit. However, we will give you the option to send the item back to you at your cost plus a $30 processing fee.
NOTE: We will provide you with a pre-paid return label for your return, you will be responsible for the return shipping cost, these shipping costs are non-refundable. The cost of return shipping will be deducted from your refund or store credit. Gift card and Pre-Order purchases are non-refundable.
**UNLESS PRODUCT PAGE STATES DIFFERENTLY.
**ALWAYS READ THE PRODUCT DESCRIPTION BEFORE ORDERING.
**NO REFUNDS ON PRE-ORDER ITEMS, INTERNATIONAL ORDERS, OPEN BOX DEALS, SUBWOOFER BOXES, BOX DESIGNS, CT MERCHANDISE, ITEMS STATED AS NON-RETURNABLE or ITEMS MADE TO ORDER. NOTE: OUR SUBWOOFER BOXES and MERCHANDISE ARE MADE TO ORDER; THUS, WE DO NOT ALLOW REFUNDS or RETURNS.
The policy above only applies to purchases from www.ctsounds.com. This does not include other e-commerce sites.
To open a return please visit the link below:
Please note that our Money Back Return Policy applies to the first 30-Days of purchase. To review our full return policy visit the below link:
For more details on our return policy please refer to https://www.ctsounds.com/pages/money-back-returns
If you need an assistance, please email firstname.lastname@example.org
Please allow 24-72 hours for a response.