Free Shipping on orders over $50.00 in the continental USA

(additional shipping fees for Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas,
Armed Forces Europe, and Armed Forces Pacific)

 

Key Things to Know About Our Shipping Process:

  • Orders are typically delivered in 3-7 business days;
  • We ship orders from Amazon fulfillment centers across the country;
  • Orders of more than 1 pcs may be shipped separately;
  • Items may be shipped from different locations and carriers;
  • Rest assure your order is being processed and it is on its way;
  • You may not receive a tracking number until the day before delivery;
  • For Pre-Order please see the product page for the estimated shipping time.

 Do not worry if:

  • You don't receive a tracking number immediately;
  • You receive your order and items are missing – might be coming from different fulfillment centers;
  • It has been less than 7 business days and you have not received your order;
  • If your item is a pre-order, it will ship as soon as it comes in stock.

 What do I do if:

  • It has been 7 business days and you have not received a tracking number or your full order;
  • Your order arrives and the item is damaged;
  • You receive the wrong items;
  • You receive the wrong qty.

If any of the above issues happen send us an email at hello@ctsounds.com - please include your order number and be as detailed as possible in your initial email so we can resolve any issue you have as quickly as possible.

Shipping Policy and Process Explained:

We use Amazon Fulfillment Centers across the US to ship 95% of our orders; thus ensuring items reach our customers as quickly as possible. Often we use multiple carriers to ship a single order, because of this we do not provide the customer with a tracking number until the final carrier that will be delivering the order has the package. Tracking numbers are often not sent out until the day before or even the day of delivery so if you have not received a tracking number that does not mean your order is not already on the way. If you do not have your full order within 7 business days (unless you ordered a pre-order item) of placing your order, please email hello@ctsounds.com

If you need to return or warranty a product you can do so at any time by opening a claim at the link below:

https://www.ctsounds.com/a/returns

*For pre-orders please check the product page for the estimated shipping date.*

**Keep in mind that Holidays may cause minor delays in shipping times for some orders.**

 

If you need an assistance, please email hello@ctsounds.com

Please allow 24-72 hours for a response.