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Shipping Policy

Key Things to Know About Our Shipping Process:

  • Orders are typically delivered in 3-7 business days
  • We ship orders from more than 50 different warehouses
  • Orders of more than 1 pcs may be shipped seperately
  • Items may be shipped from different locations and carriers
  • Rest assure your order is being processed and is on it's way
  • You may not receive a tracking number until the day before delivery 
  • For Pre-Order please see the product page for the estimated shipping time

 

Do not worry if:

  • You don't receive a tracking number immediately 
  • You receive your order and items are missing
  • It has been less than 7 business days and you have not received your order
  • If your item is a pre-order, it will ship as soon as it comes in stock.

 

What do I do if:

  • It has been 7 business days and you have not received a tracking number or your full order
  • Your order arrives and the item is damaged
  • You recieve the wrong items
  • You recieve the wrong qty

If any of the above issues happen send us an email at ordersupport@ctsounds.com - please include your order number and be as detailed as possible in your initial email so we can resolve any issue you have as quickly as possible

 

Shipping Policy and Process Explained:

We use over 50 different warehouses across the US that we use to ship orders. We use a unique way of shipping to ensure items reach our customers as quickly as possible while being cost effective. Often times we use multiple carriers to ship a single order because of this we do not provide the customer with a tracking number until the final carrier that will be delivering the order has the package. Tracking numbers are often not sent out until the day before or even the day of delivery so if you have not recieved a tracking number that does not mean your order is not already on the way. If you do not have your full order within 7 business days (unless you ordered a pre-order item) of placing your order please email ordersupport@ctsounds.com  

 

 

If you need to return or warranty a product you can do so at anytime by opening a claim at the link below:

https://www.ctsounds.com/a/returns 

 

*For pre-orders please check the product page for the estimated shipping date.

**Keep in mind that Holidays may cause minor delays in shipping times for some orders.  

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★ CT Sounds Reviews

Let customers speak for us

2128 reviews
90%
(1914)
6%
(125)
2%
(44)
1%
(14)
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(31)
Built like a tank

Solid Build. Haven't pushed it to its RMS yet but sounds great.

Tropo xl 12 inch

These subwoofers are by far the best product I've bought. The price for the performance is staggering and i need to line more panels in my car with hush mat because of the rattling. Definitely a recommended product and planning to purchasing some 6x9 meso series.

This thing pounds!!

I love it and I am waiting for an amp to be available to go with the sub!!! Kicker has some competition!!

Nice

Super fast and nice

The Best Subs for the money period

Bought two tropo xl 10 d4’s wired them to 1 ohm on a 1000 watt amp. These subs have exceeded every expectation I had for them in every aspect Coleman Thedinger is doing great things for the CT Sounds Community. Looking forward to many more of these great products.