Shipping Policy

When will my order ship?

All orders placed before 3:30 PM CST ship same-day. Orders placed after 3:30 PM CST will ship the following business day. This does not include orders placed for products on pre-order or backorder. CT Sounds will always post if the item is on pre-order or backorder on the product’s page. If an item was purchased on pre-order, please refer to Pre-Order FAQs. If an item was purchased on backorder, please refer to Backorder FAQs.


Who does CT Sounds use to ship my purchase?

CT Sounds uses a variety of different shipping carriers including FedEx, UPS, USPS, and Amazon to fulfill customer orders. The carrier we select depends upon shipping rates and shipping times. CT Sounds will select the best option and quickest option that makes sense for our customer’s purchases.


If I purchased an item on pre-order, when should I expect to receive it?

CT Sounds will always post a label that identifies the estimated shipping date of pre-orders on the product’s page. Pre-orders will be shipped out immediately upon receiving the item in stock. If an item is on pre-order, CT Sounds will offer a special discount. To receive this discount you can email us at or message us through our Contact Us page.


How do I cancel an order?

In the event you decide to cancel your order, CT Sounds requests that you reach out to us immediately by emailing us at or messaging us through our Contact Us page. CT Sounds strives to get orders sent out immediately upon receiving your purchase. If the item has not been processed or shipped, we will approve your cancellation request, and charge a 4% cancellation fee. If the item has already shipped, you will have to start a return with us. Please refer to our Return Policy.