The item was tested and it is working. There may be cosmetic damage, small scratches, dents, and/or damage to the gift box. If for some reason the item is not working, you have 30 days from the date of purchase to notify us. We will ask you to return the item (with the packaging received) back to us. Once we verify it is the item and it is not working, we will issue you a store credit only. If we discover the item is working, we will not issue a refund and will offer to return the item to your address at your cost.