In-Transit - Pre-order Policy

What is CT Sounds’ Pre-Order Policy?

CT Sounds will always post a label that identifies the estimated shipping date of pre-orders on the product’s page. Pre-orders will be shipped out immediately upon receiving the item in stock. If an item is on pre-order, CT Sounds will offer a special discount. To receive this discount you can email us at hello@ctsounds.com or message us through our Contact Us page.


How to cancel a pre-order?

Depending on when you purchased the unit, there are 2 options if you want to cancel your pre-order for a refund

  • Option 1: Order was placed within the past 30 days and has not shipped - you can cancel your pre-order and you will be issued with store credit in the amount you paid. 
  • Option 2: Order was placed more than 30 days ago and has not shipped - you can cancel your pre-order and you can let us know if you would like us to refund your original payment method or if you would like us to issue you store credit.