In-Transit / Pre-Orders


Effective August 3, 2019, CT Sounds will no longer offer pre-orders before manufacturing begins. Moving forward, when CT Sounds offers an In-Transit Pre-Order Discount this will only occur when the product is approximately 1-3 weeks from arriving in our Houston warehouse. This will allow us to provide more accurate projected ship dates. Further note, that once a shipment is received in Houston, it takes approximately 20-30 days until these items are ready to ship from our Amazon fulfillment centers. 

If you decide to take advantage of the savings offered, which we hope you do, please realize that all projected ship dates on in-transit pre-orders are just that, an estimate!!! If you cannot wait, please don’t pre-order. CT Sounds will do our best to provide conservative ETA’s but be prepared for delays. Our goal is to provide transparency, to under-promise and over-deliver but with pre-orders expect the unexpected. If you have a question, please contact hello@ctsounds.com please allow up to 72 hours for a response.

Background

Prior to the death of our CEO, founder in August 2019, Coleman regularly offered a huge discount in some case 50% off for pre-orders. In many cases, these pre-order promotions were offered before manufacturing started, and in some cases, even before a manufacturing timetable was in place. Coleman would provide an ETA; however, this was never correct with the longest wait time being over a year. Having this flexibility and receiving advanced payment is the reason why Coleman offered such an unbelievable discount. When Coleman passed away at the age of 27, his father, Bart, who was involved only as the financial backer, took over the day-to-day operations. Right or wrong, everything stopped for two months as he worked to understand the business. This further delayed several pre-orders for amplifiers and speakers. A small minority, 1% if that, were complaining and rightly so. Thus, to avoid unhappy clients and to improve the client experience, we changed this policy.

NO REFUNDS ON PRE-ORDER ITEMS

If you decide to cancel a pre-order, CT Sounds will happily provide you a store credit for the amount you paid for the pre-order. Pre-order is non-refundable – store credit ONLY if you change your mind!!! Please refer to our policy on returns for more details.

 

If you need an assistance, please email hello@ctsounds.com

Please allow up to 72 hours for a response.