Key Things to Know About Our Shipping Process:

• Orders are typically delivered in 3-7 business days
• We ship orders from more than 50 different warehouses
• Orders of more than 1 pcs may be shipped seperately
• Items may be shipped from different locations and carriers
• Rest assure your order is being processed and is on it's way
• You may not receive a tracking number until the day before delivery 
• For Pre-Order please see the product page for the estimated shipping time

Do not worry if:

• You don't receive a tracking number immediately 
• You receive your order and items are missing
• It has been less than 7 business days and you have not received your order
• If your item is a pre-order, it will ship as soon as it comes in stock.

What do I do if:

• It has been 7 business days and you have not received a tracking number or your full order
• Your order arrives and the item is damaged
• You recieve the wrong items
• You recieve the wrong qty

If any of the above issues happen send us an email at ordersupport@ctsounds.com - please include your order number and be as detailed as possible in your initial email so we can resolve any issue you have as quickly as possible

Shipping Policy and Process Explained:

We use over 50 different warehouses across the US that we use to ship orders. We use a unique way of shipping to ensure items reach our customers as quickly as possible while being cost effective. Often times we use multiple carriers to ship a single order because of this we do not provide the customer with a tracking number until the final carrier that will be delivering the order has the package. Tracking numbers are often not sent out until the day before or even the day of delivery so if you have not recieved a tracking number that does not mean your order is not already on the way. If you do not have your full order within 7 business days (unless you ordered a pre-order item) of placing your order please email ordersupport@ctsounds.com  

If you need to return or warranty a product you can do so at anytime by opening a claim at the link below:

https://www.ctsounds.com/a/returns 

*For pre-orders please check the product page for the estimated shipping date.

**Keep in mind that Holidays may cause minor delays in shipping times for some orders.  

DON'T LOVE IT? RETURN IT FOR FREE. *

We have a 30-Day Money Back Return Policy

Here at CT Sounds we stand behind our product and we believe so much in our product that if you are not 100% satisfied with your purchase you can send them back within 30 days for a full refund or store credit using our prepaid return shipping label.

Step 1 || Submit a Return Request.

Step 2 || A prepaid return label will be sent to you via email

Step 3 || Returns are processed within 2 - 3 business days of being delivered at CT Sounds. An email will be dispatched when your return is processed. 

*For a full length version of our Return Policy Click Here.

(UNLESS PRODUCT PAGE STATES DIFFERENTLY. ALWAYS READ THE PRODUCT DESCRIPTION BEFORE ORDERING. NO REFUNDS ON PRE-ORDER ITEMS. PERIOD.)

All purchases from www.ctsounds.com come with a 90-Day Limited Warranty. Please see the policy below. 

To start the warranty process by opening a claim at the below link:

https://www.ctsounds.com/a/returns

We do sell a 1 year, 2 year, and 3 year extended warranty on most products we offer. This extended warranty is offered through Clyde. You can see the cost below the add to cart button on the product page. If you are interested in the extended warranty it MUST be purchased at the same time your purchase the product. You can select the extended warranty you want below the add to cart button before adding the item to your cart. You can also add the extended warranty to your pruchase by going to your cart and clicking the "+Add product coverage" button. 

Warranties are non-transferable! 

Our 90-Day Limited Warranty covers defects in materials and/or workmanship ONLY. Our warranty does not cover user error, accidental damage, improper installation, and/or product abuse. 

IF YOU DID NOT PURCHASE YOUR CT SOUNDS EQUIPMENT FROM WWW.CTSOUNDS.COM THEN YOUR ITEMS ARE NOT COVERED UNDER OUR WARRANTY